Southwest Florida Performing Arts Center Rules

To ensure the safety of all patrons and guests, Southwest Florida Performing Arts Center has created the following code of conduct and policy guidelines. Please review and follow the rules and policies below as failure to abide by them may result in expulsion from the venue without refund. 

If you have any questions, please contact the box office at 239-245-9910.

Accessibility Policy

Southwest Florida Performing Arts Center is proud to offer the following ADA-compliant accommodations

  • Accessible seating Is available In the table seating and GA seating areas.
  • Wheelchair assistance may be available. Please contact the event staff for help.

For further information, please call 239-245-9910.

Arrival Policy

For concerts and certain special events, late arrivals may be asked to wait in the lobby until an appropriate break period arrives. To avoid frustrations, please arrive no later than 30 minutes before an event’s start time.

Bag Policy

Bags larger than 4.5 x 6 are not allowed in the venue. All bags are subject to search by event staff.

Camera Policy

Flash photography, video or audio recording devices, and professional cameras with detachable lenses are strictly prohibited for all performances. Standard or nonprofessional cameras are only allowed if both the venue and artist provides public authorization and will be noted in the program guide or description.

Cancellation Policy

The venue is proud of hosting events rain or shine. In the case of severe weather or unexpected closures, the venue will attempt to announce it to all guests as soon as possible. If your show is canceled, please call 239-245-9910 to discuss potential refunds.

Dinner Policy

Even if you don’t order tickets at the table or countertop sections, the venue is open to dinner orders. To order dinner before the show, they suggest calling 239-245-9910 at least 24 hours before the event so they can prepare a meal. However, you will have to eat your meal before the show, so the venue recommends ordering tickets in the dining sections so you don’t have to rush your meal.

Also, dinner is not included in any ticket pricing. So if you order a ticket at the tables or countertops, you will be expected to make a $15 minimum dinner purchase.

Food and beverage policy

Outside food and beverages are not allowed in the venue.

Lost and Found Policy

Lost an item at an event? You can check-in with the event staff to see if anything has been returned. You can also email 239-245-9910 after the show. Please be prepared to leave your full name, contact information, and a detailed description of your lost item.

Southwest Florida Performing Arts Center does not claim responsibility for your lost possessions.

Prohibited Items

To keep guests and staff safe, Southwest Florida Performing Arts Center has the following specific rules on what is not allowed within the venue.

  • No outside food
  • No recording devices
  • No glass or metal containers
  • No liquor or drugs
  • No noisemakers or laser pointers
  • No weapons of any kind
  • No vehicles (except those required by the disabled)
  • No radios, tape and video recorders
  • No strollers and/or toys that create a disturbance
  • No selfie sticks or GoPro cameras
  • No chain wallets
  • No hula hoops, poi or flowtoys

The venue reserves the right to prohibit other items

Re-entry Policy

Once you check-in and enter the venue, please be prepared to remain until the end of the performance. The venue has a strict no re-entry policy.

Refund Policy

Refunds are not provided. Tickets are non-refundable and non-transferrable.

Ticket Policy

If you purchase a ticket at a table or countertop for any of our events, there is a $15 food purchase minimum per seat. Dinner is not included in the ticket price.

Smoking Policy

Smoking of cigarettes, pipes, vapes, or any other smoking paraphernalia is not allowed in the venue or within 300 feet of any entrance.